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How do I know my payment information is safe?

Payment security is vital to Officers Club. Our website is secured using encryption software to ensure that your information is safe and secure at all times. Our website is also secured by Verisign which means your information is always secured with 128 bit encryption.

What currencies do you accept?

Currently we only accept Pound Sterling. We are looking into alternatives such as Euros, US$ and Aus$ for the future.

What other payment methods do you accept?

We accept the following credit and debit cards; Visa, Visa Electron, MasterCard, Maestro, Switch and Solo. We also offer a PayPal payment option.

Can I use my Officers Club/Petroleum gift cards and credit notes?

Not yet. We are looking to integrate our new gift cards as a form of payment for the website for the future, and we do not accept credit notes as a form of online payment.

When is payment taken from my account?

Payment is taken at the time of the transaction for credit card payments and PayPal.

Why will my card payment not go through?

Unfortunately there are cases when payments will not go through the system. Please ensure that all information that has been entered is correct. We do apologise for this but it is out of our hands and down to the payment process determined by the banking systems. 
If you experience a problem please

Delivery Information

Christmas delivery

To receive your order before Christmas day:
UK: Orders should be placed no later than Sunday 18th December.
EU: Orders should be placed no later than Sunday 11th December.
Rest of the World: Orders should be placed no later than Sunday 8th December.


Where do you deliver?

We deliver to all EU countries and most other countries around the world. If you do not see an option to deliver to your country when checking out, please contact us.

Can I track my order?

Once your order has been dispatched, you will receive a conformation email. The email will contain a Royal Mail tracking number, which you can use to track the package through the royal Mail website.

Can I have my package delivered to an address other than by billing address?

Yes, you can have your package delivered to any mainland UK address regardless of the billing address. You can specify the delivery address on our checkout page.

Are there any areas in the UK that you do not deliver to?

We deliver to all mainland UK, including highlands & islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO. Some outlying areas of the UK may take an extra working day for Royal Mail to deliver to.

What days do you deliver?

Royal Mail delivers in the UK Monday - Saturdays. Overseas delivery times vary according to your locak postal service.

How do I know if my goods have been lost in transit?

If you have not received your goods within the agreed time frame please let us know. We will query this with Royal Mail. There will be a given time-scale for which carrier companies will accept that goods have been lost. This time-scale will be agreed in their terms and conditions.

What are your delivery costs?

Delivery Option Timescale Cost
UK Standard Delivery (Orders under 1Kg) 3-4 days £2.99
- Some remote areas may take longer.    
EU countries 5-7 days £6.99
Rest of the World 7-15 days £9.99

Our standard delivery service will ensure that you receive the goods within 3-4 working days. The cost of the UK service is £2.99. This service is not fully trackable. Tracking will only offer information about failed or attempted deliveries and if you are an overseas customer the tracking service finishes at UK customs.

The following postcodes are not classed as UK Mainland: BF0-BF99, BT1-99, DD8-11, GY1-99, HS1-8, HS9-99, IM1-99, IV1-20,25,30-32,36, IV21-23,26,27,40,52,53,54, IV41-51,55,56, JE1-99, KA27-28, KW1-3,5-14, KW15-17, PA20-23,24-40, PH49-50, PA41-49, PA60, PA61-75,77,78, PA76, PH19-26,30-41, PH41(2),42,43,44, TR21/25, ZE1-99. Postcodes in remote part of the country can take up to 7 working days to get to these locations.

WORKING DAYS

The working days are referring to Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days. The next day delivery service orders placed on Saturday, Sunday and Bank Holidays will be dispatched the next available working day.

Terms & Conditions

GENERAL

The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices.

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. As of the date above. It your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

PRIVACY POLICY

Our privacy policy, which sets out how we will use your information, can be found on the Privacy Policy. By using this website, you consent to the processing described therein and warrant that all the data provided by you is accurate.

PROHIBITIONS

You must not misuse this website. You will not commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into aspects of the service corrupt data; cause annoyance to other users; infringe upon the right of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as ‘spam’; or attempt to affect the performance or functionality of any computer facilities of or through this website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Officers Club will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distribution denial-of-service attack, viruses or other technologically harmful material that may affect your computer equipment, computer programs, data or other proprietary due to the use of this website or to your downloading of any other material posted on it, or on any website linked to it.

ORDERS

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

The confirmation stage sets out the final details of your order. Following this, will send you an order acknowledgment e-mail detailing the products you have ordered. Please note that this e-mail is not an order conformation or order acceptance from us.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or have cancelled it.

DELIVERY

We will make every effort to deliver goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen circumstances. We shall be under no liability for any delay or failure to delay or failure to deliver the products within the remoter parts of Scotland.

We withhold the right to not resend any orders which have been returned to us without prior payment for a second delivery if you have provided us incorrect delivery information, or when you fail to collect your goods from your local depot if a delivery has been attempted and failed .

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following Terms and Conditions. All orders are subject to availability and confirmation of the order price.

In order to contract with Officers Club you must be over 18 years of age and possess a valid credit or debit card. Officers Club retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you are contracted with. This will usually be Officers Club or may in some cases be a third party. Where a contract is made with a third party Officers Club is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

PRICING AND AVAILABILITY

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

PAYMENT

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

DISCOUNT CODES

Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

OWNERSHIP OF RIGHTS AND INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

All rights on this website are owned by Officers Club 1979 Ltd. The website is for personal and non commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.

DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Officers Club and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Officers Club liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

LAW AND JURISDICTION

These Terms and/or your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction over any dispute which may arise.

DATA PROTECTION

We are registered under the Data Protection Act 1998 and comply with all the rules that are set out to ensure the protection of your data and information. For specific information on the Data Protection Act please contact the Information Commissioners Office.

We are committed to protecting your privacy. We store the information that you have provided when contacting us, registering or ordering from the website to allow us to process your orders and for marketing purposes, and may contact you from time to time with offers and other information that may be of interest to you. If you do not wish to be contacted in this way, please ensure that you untick the box on the checkout page indicating this. We will not sell, trade or rent your personal information to others. Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction. If you have any questions about this, please contact us.

INDEMNITY

You agree to indemnify, defend and hold harmless Officers Club, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

VARIATION

Officers Club shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.