Buying From Officers Club

Make a Payment

How do I know my payment information is safe?

Payment security is vital to Officers Club. Our website is secured using encryption software to ensure that your information is safe and secure at all times. Our website is also secured by Verisign which means your information is always secured with 128 bit encryption.

What currencies do you accept?

Currently we only accept Pound Sterling. Although in the future we are looking into alternatives such as Euros.

What other payment methods do you accept?

We accept the following credit and debit cards; Visa, Visa Electron, MasterCard, Maestro, Switch and Solo. We also accept payment by telephone on 01670 591000. Alternatively you can use PayPal.

Can I use my Officers Club/Petroleum gift cards and credit notes?

We are looking to integrate our new gift cards as a form of payment for the website. At current this feature is not functional and unfortunately we do not accept credit notes as a form of online payment.

When is payment taken from my account?

Payment is taken at the time of the transaction for credit card payments and PayPal.

Why will my card payment not go through?

Unfortunately there are cases when payments will not go through the system. Please ensure that all information that has been entered is correct. We do apologise for this but it is out of our hands and down to the payment process determined by the banking systems. Alternatively you can call us on 01670 591000 where you can try pay over the phone or use an alternative payment gateway such as PayPal.

Delivery Information

Can I track my order?

Once your order has been dispatched, you will receive a conformation email. This email will have a tracking number on it which you can use to track the package through our delivery partners website. See delivery options below for more information about tracking.

Can I have my package delivered to an address other than by billing address?

Yes, you can have your package delivered to any mainland UK address regardless of the billing address. You can specify the delivery address on our checkout page.

Can I have my package left with a neighbour?

You can specify additional delivery instructions on our checkout page. We will pass on a delivery message to our delivering partners but we cannot always guarantee this will be fulfilled to your requirements. Orders left at your instruction are at your own risk and we will not be liable to compensate orders that are damaged or lost.

Will the weather have any affect on my order?

Your order will always be dispatched from our warehouse at the soonest possible time regardless of the weather. However we cannot guarantee and will not be held liable for a delay in delivery due to severe weather conditions.

Are there any areas in the UK that you do not deliver to?

We deliver to all mainland UK, including highlands & islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO via our Standard service. Express and Next Day delivery is unavailable or may cost considerably more to certain postcodes. Please see below for more details.

Do I need to sign on delivery?

Most deliveries will require a signature on receipt. If there is nobody available upon delivery the courier will advise you to contact them for a suitable time for re-delivery or collection of the order..

What days do you deliver?

We delivery on working days only (Monday-Friday). We do not deliver on weekends or bank holidays.

How do I know if my goods have been lost in transit?

If you have not received your goods within the agreed time frame please let us know. We will query this with the carrier company responsible for the delay. There will be a given time-scale for which carrier companies will accept that goods have been lost. This time-scale will be agreed in their terms and conditions. Please contact us for more information about which carrier company your order will be dispatched with.

What are your delivery costs?

*Please note that in order to get Next Day deliver service you must order before 2pm. If orders are received after 2pm your item will be dispatched the following day.

FREE DELIVERY

If you purchase £50 or more from our website, after promotion discounts you are entitled to FREE DELIVERY. Delivery on our free service will be sent using our express service which is usually £4.95. See below for more information about this service

STANDARD DELIVERY

Our standard delivery service will ensure that you receive the goods within 2-4 working days. The cost of this service is £3.95 and will require a signature upon collection. This service is not fully trackable. Tracking will only offer information about failed or attempted deliveries.

EXPRESS DELIVERY

The 48 hour service that we offer will ensure that goods purchased before 2pm on any working day will arrive within 3 working days after purchase. Orders after the 2pm cut off will take a further day to arrive. Delivery of goods on this service will arrive with the customer between 9am and 5:30pm. We cannot offer an accurate time of delivery on this service. The cost of this service is £4.95 and will require the customer to sign for the goods upon delivery. We do have a fully trackable system for this service. This service is only guaranteed within 48 hours for UK Mainland postcodes.

The following postcodes are not classed as UK Mainland: BF0-BF99, BT1-99, DD8-11, GY1-99, HS1-8, HS9-99, IM1-99, IV1-20,25,30-32,36, IV21-23,26,27,40,52,53,54, IV41-51,55,56, JE1-99, KA27-28, KW1-3,5-14, KW15-17, PA20-23,24-40, PH49-50, PA41-49, PA60, PA61-75,77,78, PA76, PH19-26,30-41, PH41(2),42,43,44, TR21/25, ZE1-99. Postcodes in remote part of the country can take up to 7 working days to get to these locations.

24 HOUR SERVICE (NEXT DAY)

The 24 hour service that we offer will ensure that goods purchased before 2pm on any working day will arrive on the next working day after purchase. Orders after the 2pm cut off will take a further day to arrive. Delivery of goods on this service will arrive with the customer between 9am and 5:30pm. We cannot offer an accurate time of delivery on this service. The cost of this service is £5.95 and will require the customer to sign for the goods upon delivery. We do have a fully trackable system for this service. This service is only guaranteed within 24 hours for UK Mainland postcodes.

The following postcodes are not classed as UK Mainland: BF0-BF99, BT1-99, DD8-11, GY1-99, HS1-8, HS9-99, IM1-99, IV1-20,25,30-32,36, IV21-23,26,27,40,52,53,54, IV41-51,55,56, JE1-99, KA27-28, KW1-3,5-14, KW15-17, PA20-23,24-40, PH49-50, PA41-49, PA60, PA61-75,77,78, PA76, PH19-26,30-41, PH41(2),42,43,44, TR21/25, ZE1-99. Postcodes in remote part of the country can take up to 7 working days to get to these locations.

COLLECT IN STORE

If you are not available to have goods delivered to you during the week you can choose to have your order sent to your local store for free! Items delivered to store use that branch's normal stock delivery. This delivery usually takes 2 working days, however as all stores do not receive a delivery daily, it can occasionally take up to a maximum of 5 working days to arrive.

Please follow these simple steps to have goods delivered to store. Collection can be arranged from our Officers Club stores only, excludes Petroleum branches.

• Choose the items that you would like to purchase
• When at the basket page select "Collect In Store" from the drop down menu
• Once you choose this the list below will be populated with store names. Select the nearest store to you.
• To find your local store go to our store finder

When using this service please allow a minimum of 2 working days for your package to arrive in the store. One it has arrived please follow this procedure

• Upon completing your order you will be emailed your invoice
• You will also then be called and emailed to say that your item has arrived
• Take your invoice (if you are unable to print this off quote your order number and name) to the store
• The only person who can collect the goods are those persons named on the invoice
• You must provide photo identification upon collection

WORKING DAYS

The working days are referring to Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days. The next day delivery service orders placed on Saturday, Sunday and Bank Holidays will be dispatched the next available working day.

Sizing Guide

TOPS

JEANS/TROUSERS

SHORTS AND BELTS

SHOES

Terms & Conditions

GENERAL

The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices.

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. As of the date above. It your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

PRIVACY POLICY

Our privacy policy, which sets out how we will use your information, can be found on the Privacy Policy. By using this website, you consent to the processing described therein and warrant that all the data provided by you is accurate.

PROHIBITIONS

You must not misuse this website. You will not commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into aspects of the service corrupt data; cause annoyance to other users; infringe upon the right of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as ‘spam’; or attempt to affect the performance or functionality of any computer facilities of or through this website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Officers Club will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distribution denial-of-service attack, viruses or other technologically harmful material that may affect your computer equipment, computer programs, data or other proprietary due to the use of this website or to your downloading of any other material posted on it, or on any website linked to it.

ORDERS

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

The confirmation stage sets out the final details of your order. Following this, will send you an order acknowledgment e-mail detailing the products you have ordered. Please note that this e-mail is not an order conformation or order acceptance from us.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or have cancelled it.

DELIVERY

This website is only for delivery of products to customers in mainland UK, Northern Ireland, Channel Islands, Isle of Man, Orkney, Shetland, Shetland and Scottish Islands. We can also delivery to BFPO addresses. Please see our help section for full listings. All goods must be signed for by an adult aged 18 years or over on delivery.

Delivery of the goods will depend on the delivery service selected at the ordering stage. We offer a next day service to most mainland UK, Northern Ireland, Channel Islands and Isle of Man. The next day service to Orkney, Shetland, Scottish Islands and some remoter parts of Scotland will be subject to a considerably larger delivery charge, and must be chosen by you at the checkout page. We also offer a standard delivery service, which we aim to deliver the goods within five working days. However no guarantee is made, especially in relation to Orkney, Shetland, Scottish Islands and the remoter parts of Scotland.

We will make every effort to deliver goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen circumstances. We shall be under no liability for any delay or failure to delay or failure to deliver the products within the remoter parts of Scotland.

We withhold the right to not resend any orders which have been returned to us without prior payment for a second delivery if you have provided us incorrect delivery information, or when you fail to collect your goods from your local depot if a delivery has been attempted and failed .

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following Terms and Conditions. All orders are subject to availability and confirmation of the order price.

In order to contract with Officers Club you must be over 18 years of age and possess a valid credit or debit card. Officers Club retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you are contracted with. This will usually be Officers Club or may in some cases be a third party. Where a contract is made with a third party Officers Club is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

PRICING AND AVAILABILITY

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

PAYMENT

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

DISCOUNT CODES

Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

OWNERSHIP OF RIGHTS AND INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

All rights on this website are owned by Officers Club 1979 Ltd. The website is for personal and non commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.

DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Officers Club and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Officers Club liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

LAW AND JURISDICTION

These Terms and/or your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction over any dispute which may arise.

DATA PROTECTION

We are registered under the Data Protection Act 1998 and comply with all the rules that are set out to ensure the protection of your data and information. For specific information on the Data Protection Act please contact the Information Commissioners Office.

INDEMNITY

You agree to indemnify, defend and hold harmless Officers Club, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

VARIATION

Officers Club shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.