Returns & Refunds

Refunds & Returns

How do I return an item by post?

If you are not completely satisfied with your purchase please send it back to us in its original condition within 28 days. The garment(s) must be returned with all original tags and packaging. Please indicate on your Invoice whether it is an exchange or refund. Upon receipt and examination we will exchange the item and dispatch the very same day or we will issue a full refund to the full value of the item(s). Please note goods must be returned and have arrived at our head office within 28 days.

Officers Club will not be able to refund any delivery charges. Due to this we recommend customers return goods to Officers Club or Petroleum stores where possible. We recommend any returns made by mail are sent by recorded delivery to ensure it arrives correctly as it is the customers responsibility to ensure the package arrives to us.

Exchanges and refunds are not available on underwear due to hygiene reasons except where the item is faulty.

All mailed returns should be sent to the following address:

Returns Address:

If you have any issues with returning your item please contact us quoting your reference number, name and product purchased. Please also add your reason for return and whether you require an exchange or refund. We will advise you on how to proceed with your return.

RETURNS POLICY

By post

If you are not completely satisfied with your purchase you can return the item(s) to us within 28 days of receiving your order. You will be responsible for the cost of the return unless the item is damaged / faulty or the incorrect item has been sent. Items must be unused and have all tags in place so they are in re-sellable condition. Where these guide lines are followed, we will offer a full refund via the original method of payment within 5 working days of the receipt by us of the returned item(s). For Hygiene reasons underwear is non-returnable.

To be obtain an exchange or refund, you must complete and enclose the invoice provided with your order. Please follow the procedure below to return by post.

Indicate on the Invoice whether you would like an exchange or refund and state the reason.

Return to -

Returns Address:

To our stores

If you would prefer to return an item purchased on the website to a local store you may do so subject to the same terms and conditions. Please bring the invoice provided with your order to the store as your proof of purchase. Refunds will only be made by the original method of payment.

To find your local branch please visit our Store Finder page.

Faulty or wrong item

If you receive faulty, or incorrect items and wish to return them by post please send the item(s) and a copy of your invoice to the address above.

Delivery charges

Delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made. The cost of returning the item to us is your responsibility. Alternatively items may be returned to a store.

Multi-Buys or Bundles

If you return a single item purchased as part of a multi-buy or bundle package (for example ‘2 for £20’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the original purchase price of the multi-buy or bundle.

Offline returns online

Items purchased in store cannot be returned via the website and must be returned to one of our stores.

All postal returns

To ensure all returns are received by us safely please ensure the following;

Wrap the item(s) adequately and make sure they are sealed and water tight.

Ensure the correct Officers Club returns address is attached to the package.

Ensure that you get a certificate of posting from your local Post Office as proof of postage. This certificate is a free service offered by the post office

Please ensure you include a copy of the original invoice - no returns, exchanges or refunds can be processed without this.

Ensure you write on the invoice whether you want a refund or exchange.

Privacy Policy

Officers Club and Petroleum are committed to protecting the privacy of our customers and will not disclose any information except those who are involved in the fulfilment of your order, including the process of arranging item(s) being sent to you. We will do everything necessary to ensure you have peace at mind in knowing that you information is kept private.

INFORMATION WE COLLECT

If you choose to register with Officers Club the following information will be maintained (Optional) -

First Name
Last Name
Postal Address
Email Address
Telephone Number
Details of the payment method

We only collect this information to fulfil your orders. Email addresses and telephone numbers collected allow us to contact you urgently if there is a problem with your order. Your information may be provided to third party delivery/couriers businesses to complete your order.

COMMUNICATION

By registering with us or becoming a member you are agreeing to us providing you with information regarding offers which may be relevant to you, usually by form of a news letter sent to your email address.

You can opt out of this by either unsubscribing through the email itself or by logging into you Officers Club account.

COOKIES

Cookies are small pieces of information which track what items you have looked at previously so we can bring them to your attention at a later date and also allow us to keep items in your shopping cart which you can select and then return to purchase at a later date. The cookies are store on your hard drive and will do no harm to your computer. If you wish you can change your own computers settings or firewall to disable cookies. You will be able to use most of the features when these are disabled such as the shopping cart and purchasing items.

STORED INFORMATION AND SECURITY

Officers Club takes security of your personal details very seriously. This information is stores securely on a dedicated server, which we believe to be well protected and in a secure environment.

USER ACCESS

Usernames and passwords are provided to you only, as a customer of Officers Club. This allows you to access personal information that we are holding on your account. You are able to update, delete and amend this information. The account allows you to access this feature.

THIRD PARTIES

We will not pass any of your personal information onto any 3rd party unless necessary to complete the fulfilment of you order, such as the courier/delivery company used to delivery the goods to you.

CONSENT

By becoming a member of Officers Club you consent to the collection and the use by Officers Club in the methods previously outlined.

DATA PROTECTION ACT 1998

We comply with the Data Protection Act 1998 and consumer legislation to ensure that your personal information is not misused in any way. Please feel free to contact Officers Club at the address available on our contact page via our data controller for the purpose of Data Protection Act 1998

You have the right to access information which Officers Club holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We are always pleased to get feedback from customers, even when negative. We are grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied.