How do I return an item by post?
If you are not completely satisfied with your purchase please send it back to us in its original condition within 30 days. The garment(s) must be returned with all original tags and packaging. Please indicate on your Invoice whether it is an exchange or refund. Upon receipt and examination we will exchange the item and dispatch the very same day or we will issue a full refund to the full value of the item(s). Please note goods must be returned and have arrived at our head office within 30 days.
The Officers Club are unable to refund any delivery charges. We offer free returns service for UK customer's. Simply follow the instructions included in your order. It is important to go to the Post Office and get a proof of posting certificate, which will give you a tracking number. We cannot refund anything until we have received the goods back and cannot take responsibility for any return post that does not arrive at our office or is lost in transit.
Exchanges and refunds are not available on underwear due to hygiene reasons except where the item is faulty.
All mailed returns should be sent to the following address:
The Officers Club
Uplands Business Park
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please send it back to us with your invoice to the returns address above. All items are checked when returned and if we find that your product is faulty then we will return you the full cost, including delivery charges.
If you have any issues with returning your item please contact us quoting your reference number, name and product purchased. Please also add your reason for return and whether you require an exchange or refund. We will advise you on how to proceed with your return.
How do I get my PayPal order refunded?
We are unable to process PayPal refunds in stores. To have your PayPal order refunded please contact our Website customer services.
When will you refund my money?
We will refund your money as soon as we can but please allow at least 3 working days from the point of us receiving your item(s). We will send you an email confirming the refund and the value amount. After you receive the conformation email please allow up to 5 days for the money to be credited to your account. Your card issuer or bank is responsible for crediting your account therefore we have no control over the time period for receiving your refund once we have actioned it. If your card has expired or has been declined we will arrange for an alternative payment method for your refund.
Can I still get a refund if I have lost my delivery note?
If you have lost this documentation we are unable to provide an exchange or refund for you as this is your proof of purchase.
I have received my refund but not the delivery charge
Delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made. The cost of returning the item to us is your responsibility.
Multi-Buys or Bundles
If you return a single item purchased as part of a multi-buy or bundle package (for example ‘2 for £20’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the original purchase price of the multi-buy or bundle.
All Postal Returns
To ensure all returns are received by us safely please ensure the following;
Wrap the item(s) adequately and make sure they are sealed and water tight.
Ensure the correct Officers Club returns address is attached to the package.
Ensure that you get a certificate of posting from your local Post Office as proof of postage. This certificate is a free service offered by the post office
Please ensure you include a copy of the original invoice - no returns, exchanges or refunds can be processed without this.
Ensure you write on the invoice whether you want a refund or exchange.